Terms & Conditions

01Who we are

02Independent reseller — not an authorised dealer

La Mine De Diamant buys pre-owned luxury items (bags, watches, jewellery, accessories), precious metals and coins from private individuals and businesses, and resells them. We are an independent reseller.

• We are not affiliated with, authorised, sponsored or endorsed by the brands whose items we sell (such as Hermès, Chanel, Louis Vuitton, Rolex, Cartier or others). We are not an authorised dealer, distributor, agent or partner of those brands.
• The brands have not checked our items for us. Authentication is carried out by La Mine De Diamant, and the certificate you receive is ours, not the brand's.
• A manufacturer's warranty or brand service applies only if and to the extent that the brand itself grants it to the owner. Our own guarantees are set out in sections 4 and 10.
• Brand names and logos belong to their respective owners. We use them only to describe the genuine item we sell.

03Items and their condition

• Unless expressly stated otherwise, our items are pre-owned. Signs of wear consistent with the item's age and use are normal.
• We describe each item's condition and the defects we have found in the product description and show them in the photos. What is stated there forms part of the contract.
• The photos show the item you are buying. Colours may vary slightly depending on your screen; dimensions and weights are approximate unless marked as exact.
• Each item is unique and, as a rule, available only once.

04Authenticity guarantee

We check every item for authenticity before sale (including materials, finish, serial numbers and date codes and, for precious metals, XRF analysis). Every purchase comes with our certificate of authenticity.

If an item you bought from us turns out not to be genuine, we take it back and refund the full purchase price and the delivery costs you paid. For this we ask for a written report from the brand, a recognised independent authentication service or a court-appointed expert, and that you return the item in the condition in which you received it. This guarantee is in addition to your statutory rights and does not limit them.

05Prices and VAT

• All prices are in euros and include VAT. Delivery within the European Union is free.
• The special margin scheme may apply to second-hand goods. VAT is then not shown separately on the invoice.
• Investment gold (bars and coins meeting the statutory criteria) is exempt from VAT.
• The gold and silver rates on the website are indicative. When we buy from you, the price is the one we confirm to you in writing at the time of the transaction.
• If a price contains an obvious clerical error (for example a missing digit), we may cancel the order. You will then immediately be refunded the full amount paid.

06Ordering: how the contract is formed

1. You add one or more items to your basket.
2. You enter your details and delivery address and review your order summary. Until then you can change everything.
3. You click "Pay & Order". This places an order with an obligation to pay and takes you to Stripe's secure payment page.
4. The contract is concluded as soon as your payment succeeds. You receive an order confirmation by email with the key details, information on the right of withdrawal and the model form. Please keep that email.

We keep your order details and will send you a copy on request. The contract is concluded in Dutch, French or English, depending on the language in which you order.

Because every item is unique, it may happen that an item has just been sold in store. In that case we notify you immediately and refund the full amount within 14 days. Where there are serious indications of fraud, we may refuse or cancel an order, with a full refund.

We sell online only to adults (18+).

07Payment

• Online, you pay by card (Visa, Mastercard, American Express) via Stripe. We do not see your full card details.
• In store, you can pay by card or bank transfer, or in cash within the legal limit (for consumers, at most €3,000 per purchase).

08Delivery

8.1 Within the European Union

• We ship free of charge, insured and signed-for, to the address you provide. You receive the tracking details as soon as the parcel leaves.
• We deliver within the period we tell you and no later than 30 days after the contract is concluded. If we do not deliver on time, you may give us a reasonable additional period; if we still do not deliver, you may terminate the contract and receive an immediate refund.
• The risk of loss or damage passes to you only when you (or a person you designate, other than the carrier) take physical possession of the parcel.
• On receipt, check that the packaging is intact. If it is visibly damaged or opened, note this on the carrier's document and let us know as soon as possible. This does not limit your statutory rights.
• Collection from one of our stores is possible by appointment, on presentation of an ID document.

8.2 Outside the European Union (for example the United States, the United Kingdom or Switzerland)

• We deliver outside the EU only on request. Please contact us before ordering: we will send you a quote for shipping and insurance, and the expected timeframe.
• Import duties, import VAT, local taxes and customs clearance fees in the destination country are paid by the buyer.
• Items made of exotic leather (such as crocodile, alligator, lizard or python) are subject to CITES rules. Exporting them from the EU requires an (re-)export permit, and some countries also require an import permit. We ship only once the necessary permits have been obtained. If an authority refuses a permit, we refund you in full.
• We cannot ship to some destinations, for example because of sanctions or transport restrictions.

09Right of withdrawal

As a consumer buying online, you have 14 days to withdraw from the purchase without giving a reason. Statutory exceptions apply, including for investment gold whose price follows the gold rate and for items altered at your request. The conditions, procedure and model form are set out in our Return Policy.

10Legal guarantee

• As a consumer, you are entitled to the statutory guarantee of two years from delivery (Articles 1649bis to 1649octies of the Belgian Civil Code), including for pre-owned items.
• Defects and characteristics stated in the product description or shown in the photos form part of the contract and are not a lack of conformity. Normal wear from use after delivery is not covered.
• Please report a defect within two months of discovering it, preferably by email with photos.
• You are entitled to repair or, if that is impossible or disproportionate, to a price reduction or termination of the sale. Because our items are unique, replacement is usually not possible.

11Selling to La Mine De Diamant

• Our appraisal is free and without obligation. An offer based on photos (for example via the "Sell your bag" form) is indicative; the final offer follows a physical inspection.
• You must be an adult and present a valid ID document. The law requires us to verify and record your identity.
• You declare that you own the goods or are authorised to sell them, and that they are not stolen, misappropriated or counterfeit. We do not buy counterfeits. If we suspect theft or receiving stolen goods, we may refuse the purchase and inform the police.
• We pay by bank transfer. For precious metals bought from a private individual, we pay at most €500 in cash (Article 67 of the Belgian Law of 18 September 2017).
• The sale is final once you have signed the purchase slip and we have paid. A consignment sale (we sell on your behalf) is possible only under a separate written agreement.
• If you send us an item, we agree in writing beforehand how it will be shipped insured and who bears which costs.

12Appraisals and website information

Our appraisals are carried out with the greatest care. An oral or indicative appraisal is not an official valuation report (for example for insurance or an estate), unless we expressly provide you with a written valuation report. The information on the website (such as gold rates, guides and blog posts) is general and indicative.

13Liability

We are liable in accordance with the law. Nothing in these terms limits our liability for wilful misconduct, gross negligence, death or personal injury, or your mandatory rights as a consumer. Otherwise, we are not liable for damage resulting from the website being temporarily unavailable.

14Force majeure

If force majeure (for example a carrier strike, natural disaster or government measures) prevents us from delivering, or from delivering on time, we will let you know. If the force majeure lasts too long, you may terminate the contract and we will refund you in full.

15Intellectual property

The texts, photos and design of this website belong to La Mine De Diamant or our licensors. You may not reproduce them without our written permission. Third-party trademarks belong to their respective owners (see section 2).

16Personal data

How we handle your data is explained in our Privacy Policy and Cookie Policy.

17Complaints and disputes

• Have a complaint? Please contact us first at info@laminedediamant.eu or in store. We will look for a solution with you.
• If we cannot agree, you can as a consumer contact the Belgian Consumer Mediation Service free of charge (consumentenombudsdienst.be). If you live in another EU country, the European Consumer Centre can help (eccbelgium.be).
• As a consumer, you may bring proceedings before the court that has jurisdiction under the law, including the court of your place of residence. For disputes with businesses, the courts of Bruges have jurisdiction.

18Governing law

These terms and our contracts are governed by Belgian law. If you are a consumer living in another country, you keep the protection of the mandatory provisions of the law of your country.

19Changes and language versions

We may change these terms. The new version applies to orders and transactions after its publication; the version number and date are shown at the top of this page. These terms exist in Dutch, French and English. The binding version is the one in the language in which you ordered; if the meaning of a clause is unclear, the interpretation most favourable to you as a consumer prevails.